QoS: Success Index | ARRTS Refresh cycle: 24 hours Success Index = 100 * [1 - (No of Page Access Errors / Access)] 96%=excellent (purple), 90%=ok (green), 80%=acceptabe (orange) < 80%=needs improvement (red) ARRTS = Weighted average round trip time to user =< 10 ms (excellent, purple), 10 < (ok, green) =< 250, > 250 (poor, red)